New institutional relationship
Discuss appointment scope, account structure, documentation and authorised access.
Prepare an enquiryInstitutional contact
Every mandate begins with a direct conversation.
Speak with BHL about a custody appointment, operating scope, digital access or an existing institutional relationship.
- 01
- Named relationship
- 02
- Documented scope
- 03
- Controlled access
Route the conversation
The right door for each matter.
Choose a route according to the relationship and the sensitivity of the information involved.
Existing authorised client
Enter the client portal before sharing mandate-specific or account information.
Client loginSecurity concern
Report suspected fraud or unauthorised activity using the dedicated email route.
Report a concernInstitutional enquiries
Define the purpose before the detail.
Use this form to prepare a pre-addressed email. Your email application will open so you can review and send the message yourself.
Keep sensitive information inside controlled channels.
Do not include passwords, full card details, authentication codes, account credentials or confidential mandate documents in an initial email.
Direct channels
Contact records.
Use general contact channels for initial enquiries. Existing clients should use authenticated access for account-specific communication.
Initial institutional and relationship correspondence.
English and Spanish contact lines.
London EC2N 1HQ
United Kingdom Open map
Before you contact us
Clear routes protect the relationship.
Begin with the organisation name, jurisdiction, intended appointment and a high-level description of the required scope. Detailed due diligence and confidential documents should follow only through an agreed controlled process.
Use authenticated Digital Access and the relationship route assigned to the mandate. Do not place account credentials, payment instructions or authentication codes in ordinary email.
No. The form prepares a message in your email application. You remain responsible for reviewing the content and selecting Send.
Existing relationship
Account matters belong inside authenticated access.
Enter the client portal before reviewing positions, instructions, documents or mandate-specific correspondence.
Client login